Common billing questions and how to resolve them without contacting support.
Settings → Billing → Payment Method → Update. Enter new card details. The new card is charged on your next billing date.
Settings → Billing → Invoice History. Click the invoice date to download as PDF. Invoices are generated within 24 hours of each payment.
Settings → Billing → Change Plan. Upgrades are prorated to the day and charged immediately. Downgrades take effect at the next billing cycle — you keep current plan features until then.
Common causes: insufficient funds, card expired, bank blocked the charge (international transaction flag), or billing address mismatch. Update your payment method and click "Retry Payment" in Settings → Billing. If the charge continues to fail, contact your bank before contacting support.
Settings → Billing → Cancel Subscription. Your access continues until the end of the current billing period. No refund is issued for unused days. Your data is retained for 30 days after cancellation.
Cancellation is immediate — there is no "pause" option. If you need to temporarily reduce spend, consider downgrading to Lead Gen ($499) rather than cancelling entirely.